I can recall the days when TV was entirely FREE. Yes, we only had channels 2 – 13 but that’s all there were at the time that we were aware of. Welcome to present day where just getting your tv signal and channels runs about $100.00 /monthly avg. Who can continue to afford this?
My 2 year contract ended and the rates were going to be even higher so I phoned my cable co. ( Time Warner ) to find out what my options were, I was told to call back and “ask for the Retention Dept.” When the line was finally answered by a real person 7 minutes later, that person never transferred me to the Retention Dept. apparently according to her there is really no such dept. Huh?!? Ok a little more sneaky deception on the cable co’s part But, hey that’s what they are pretty much known for. I ended up with a new 1 year contract at the same rate. Why the f***k do we need to commit for any length of time to any thing, do you find this annoying too? I can barely commit to what I am going to wear on any given day!
Part of my new “deal” was free increased internet speed for 3 months, after which time I would be billed an even higher rate if I kept the increased speed beyond that date. I marked my calendar, set a reminder to call when they told me in time to cancel before the end date. Yesterday, 8/27 I phoned and somehow successfully navigated their stupid automated phone system until reaching a live person named Julie, who informed me that if I downgraded the internet speed my bill would increase. 10 more minutes of back and forth with this and being assured if I left everything as-is my bill would NOT increase. So, it’s all as-is until I see different on my bill.
Have you ever taken a person’s name down or had a conversation and when you call you back months later they tell you, “there is no record of that on your account”? I have many times. Just be sure you don’t forget to ask for the Retention Dept.